FAQ
Frequently Asked Questions
To avoid unnecessary disputes, please read carefully before placing an order.
About product photos:
All products are photographed in kind.
But considering the shooting equipment, different lighting and display equipment,
Photos can only be used as a reference, not as a proof, please refer to the actual object.
About imperfections:
Obvious defective products will be disposed of, and those that are very slight or not obvious will be shipped as qualified products.
Limited by the hadmade process, possible defects:
Micro-spots: fine dust, black spots, small bubbles, yellow spots,
3D printing: traces of twill pores, seams,
Post-processing polishing: not smooth enough,
Assembly: Traces of adhesive.
About the material:
The paint box is a 3D printed product, and few people use it for a long time as a paint box, so there will be problems that few people mention.
Known issues:
Environmental stress cracking:
https://en.wikipedia.org/wiki/Environmental_stress_cracking
https://www.plasticstoday.com/materials-analyst-part-22stress-cracking-how-avoid-silent-killer-part-1
mainly due to exposure to organic solvents, can lead to fine lines.
Common items that may contain organic solvents: cosmetics, screw glue, some glues,alcohol,acetone,isopropanol,
Many brands of pigments also contain solvent components required for pigment blending.
About handmade:
Thank you for supporting Neena's handmade watercolor paint box,
Because there are too many styles and colors, there is no way to mass produce,
This is a handmade paint box, and the price cannot be compared with industrially produced paint box products.
The whole process took about a week and took almost all of our rest time.
Where to buy:
1. Chinese buyers: Neena's Store in Taobao
https://neena.taobao.com
Mainly customized, with many colors and styles, the current construction period is 4 weeks.
Customization process: place an order - queuing 3d printing - post-processing polishing - check quality - packing and shipping, shipping from China.
You need to understand Chinese and have a transshipment service provider from China to foreign countries.
2. International Buyers: Neena's Shop
https://neenastudio.com/
In stock, but less colors and styles. About 3 days can be shipped.
Of course, you can also contact me and tell me what you want, and I can prepare a separate item for you to purchase, please refer to the customized delivery time.
Considering the time difference and the troubles of different languages for international buyers (my English is not good, communication depends on translation software),
Purchasing process: place order and pay - check quality - pack and ship - use international express with Express Mail Service (EMS),
ship from China.
About international express:
The international shipping fee is the price of international express delivery I got from China Express Mail Service (EMS),
It doesn't look cheap, but only Express Mail Service (EMS) has pickup service, others need self sent to branch,
However, compared to UPS and FedEx services in China, it is still much cheaper,
About international Delivery time:
Taking the US address Oregon Portland 97253 as an example, Express Mail Service (EMS) claims that it will take about 8 days, which is not too slow.
I set 4 stages by weight: 0-0.5KG, 0.51-1KG, 1.01-1.5KG, 1.51-2KG,
Shipping calculations should be met for most items.
I also set a reasonable shipping fee in China, and the courier service providers are ordinary express and SF Express,
so you can also use the forwarding service provider's Chinese address to receive the goods.
About domestic express:
I also set a reasonable shipping fee in China, and the courier service providers are ordinary express and SF Express,
so you can also use the forwarding service provider's Chinese address to receive the goods.
About domestic delivery time:
If you have an address in China, I am in Jiangsu,
and it will take 1-3 days to ship to most cities in China.
About after-sales:
After receiving the goods, remember to check whether the packaging is obviously damaged.
If there is a problem, please contact me and I will try to solve it.